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The Operators Must Be Crazy
- 177 statements
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Phone operators are mysterious people. Completely faceless and dedicated to following the correct protocol to reroute calls to the proper addresses when the person can't reach it on his own. Although they are humans, to some people, they can seem closer to machines. Except when they aren't. For some reason, the operators in this work don't want to do what they're supposed to, and they rebel against the system any time they're reached. At their worst, these operators will harass the calling people and verge on sounding like prank callers themselves, and it's hard to imagine that they'll keep their jobs for a particularly long time. Even those that aren't flat out crazy and abusive will come across as an Obstructive Bureaucrat. This trope actually is Truth in Television. In fact, one reason that telephone companies began hiring young women instead of young men was because the young men that they hired had a bad tendency to get into arguments with the callers. It eventually led to the invention of the automated telephone exchange. Can overlap with Mistaken for Prank Call or Funny Phone Misunderstanding. As phone operators become increasingly replaced by machines, this trope has become more and more displaced by For Inconvenience, Press "1". However, the Operator from India is still a common subtrope. |
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Pajama Sam 2: Thunder And Lightning Aren't So Frightening (Video Game) | |
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In The Smurfs episode "The First Telesmurf", the overgrown smurfmelon vines that become part of the telesmurf invention also reach as far as Gargamel's hovel, and Brainy becomes the telesmurf's official operator. When Gargamel follows the vines straight to their source, and curses as he gets tangled up in the vines at one point, he gets sassed by Brainy for using bad language on the telesmurf. Gargamel complies and covers his mouth as he continues his struggling. | |
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Overdrawn at the Memory Bank: As the film's credits roll, Mike and the 'bots decide to call the movie's toll-free help line to complain about it. The operator reads a list of painfully obvious troubleshooting tips ("Are you certain you're watching Overdrawn at the Memory Bank? We get a lot of calls from people who thought they were watching Overdrawn at the Memory Bank but were actually watching a different film."), then tries to tell Mike that he can't judge the film without watching it all the way to the end (even though all that's left is a minute or so of ending credits). Finally, when Mike is unable to give her the registration number from their copy of the film, the operator says that this is violation of the terms of service and she has no choice but to report them. Mike hangs up in terror at this point. | |
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Ah! My Goddess, Keiichi gets a direct line to the Goddess Help Line when he's trying to order a meal. At least he got a goddess as a girlfriend out of it... Much later, making another phone call he gets a direct line to the Earth Help Center - that is, Goddess Help Line's competition. He's not amused. |
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Paranoia supplement HIL Sector Blues. IntSec Communications Central operators were stupid, hard to understand, surly and uncooperative. | |
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In Dilbert, Dogbert answers calls with "How may we abuse you?" when he is acting as a phone operator. | |
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In Air Force One, President Marshall finds a satellite phone in the luggage of the plane and tries to get through to the Vice President, but the White House switchboard operator refuses to believe the caller is the President, until Marshall orders her to do her damn job and trace where the call is coming from. When she finds out it's coming from Air Force One, she transfers the call in a hurry. | |
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In Small Soldiers, Alan tries to call Globotech to complain about the Commando Elites coming to life and wrecking his dad's toy store, but the operator is actively unhelpful to the point that he ultimately asks to be transferred to a machine - right before the operator gets his gender wrong. The higher-ups do eventually get to hear about it after he says the magic word -"Lawsuit!"- but they don't take it terribly seriously until the shit really hits the fan. | |
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The Carol Burnett Show played with this trope in one sketch; Carol plays a hotel phone operator who winds up fielding calls from multiple guests to a local tart played by Vicki Lawrence, and can't resist the urge to get creative. | |
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Digimon Adventure The show loved to use jokes based on this. For instance, in one of the movies, when Tai is desperate to reach any of the other kids, but the phone lines have all been tied up by Infermon, a computer virus, he reaches a phone operator over and over who keeps telling him that the lines are busy in an increasingly frazzled tone until finally screaming at him "Did you hear me?! IT'S BUSY!!!!!" After the kids first reached the Digital World in the original Digimon Adventure series, they ran into a bunch of payphones and, overjoyed, desperately tried to call their homes. Unfortunately, when they tried, all they got were a variety of non-sequiturs from the operators, including "The number you are currently dialing exists only in your imagination" and a weather forecast of "partly cloudy with a slight chance of ice cream". |
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xkcd strip #1438 "Houston" posits what would happen if mission control acted like indifferent telephone service operators during the Apollo 13 disaster; the operator doesn't care about their emergency, makes snarky comments when they try to explain their plight, and brushes them off in favor of a call from his mother. | |
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As seen in the page quote, Die Hard has a police dispatcher give John McClane a hard time when he tries to radio in a terrorist attack. This is a slightly more justified example than usual, as he's well outside his own jurisdiction and breaking into the police frequency with a civilian radio set, and the dispatcher has no idea who the hell he is and no particular reason to believe this isn't some crackpot with a ham radio and an overactive imagination. In addition, John's previous attempt to get emergency services to respond (pulling a fire alarm) was successfully called off by the terrorists as a false alarm, leading the dispatchers to believe the whole thing is a scam. They eventually decide to send a patrol officer to check it out anyway, at least when they pick up a sudden burst of gunfire from the terrorists. | |
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The Jolly Roger Telephone Company is an online service that provides bots which are designed to waste the time of telemarketers by responding with various pre-written routines and otherwise saying stuff like "sure," "uh-huh" and "right" to make them think that there's someone responding to what they're saying. One of these is a "biz-bot" designed for cold-callers to businesses that is actually a pair of two bots. One of these is a male bot who after a few minutes will say that they're not the right person for the caller and transfers them to an incompetent female receptionist. This receptionist will admit that it's first day on the job and she's not really the real receptionist, insist that the caller go slow as she types what they're saying into a text, and then start talking to someone else, saying that all her lines are flashing and she doesn't know who she's talking to. | |
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Gilligan's Island had one where an undersea cable washed up on the island and they tried to rig up a phone to tap into it, getting a very uncooperative operator who did things like ask them to insert ten cents without listening when told there's no place to put money in an undersea cable. | |
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Gertrude Gearshift and Mabel Flapsaddle of The Jack Benny Program, who were too busy making wisecracks and infuriating Jack to put the call through. | |
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This was a key component of the Touch-Tone Terrorists, a group of characters voiced by Pete Dzoghi that were featured on a series of CD albums and occasionally on the television show Crank Yankers. The key to the gag was that Dzoghi would buy out numbers that were one digit off from the customer service numbers of places like UPS, etc. That was when the fun began, as the frustrated callers would be sucked into the world of the crazy characters, such as Joe, who pretends to be nice, only to then transfer them to the nutjobs... | |
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The Screaming Skull: The movie opens with a bizarre message from the studio, warning that the film could kill viewers from sheer terror, and promising to provide a free coffin for anyone who dies. Halfway through watching the film, Crow calls the studio to scam a free coffin off them by claiming that Tom Servo died of fright. The operator is so completely professional about the proceedings that Crow begins to have second thoughts, and when she starts demanding personal information so the coffin can be delivered, Crow decides to abort. But before Crow can hang up, the operator announces that the coffin has already shipped, and if they want to return it they'll have to pay shipping both ways. | |
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On Bear in the Big Blue House the Woodland Valley telephone operator is a blue-footed booby named Lois who is chronically hard-of-hearing and regularly comically misunderstands what people are saying. Now how could this go wrong? | |
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The soldiers in Grenada who called in their situation from a civilian telephone, and had to give a credit card number before the call was relayed (after which a gunship came in to save them). This is certainly the inspiration for the Transformers example, and was depicted in the Clint Eastwood movie Heartbreak Ridge. | |
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Shows up a few times in Mystery Science Theater 3000. The Screaming Skull: The movie opens with a bizarre message from the studio, warning that the film could kill viewers from sheer terror, and promising to provide a free coffin for anyone who dies. Halfway through watching the film, Crow calls the studio to scam a free coffin off them by claiming that Tom Servo died of fright. The operator is so completely professional about the proceedings that Crow begins to have second thoughts, and when she starts demanding personal information so the coffin can be delivered, Crow decides to abort. But before Crow can hang up, the operator announces that the coffin has already shipped, and if they want to return it they'll have to pay shipping both ways. Overdrawn at the Memory Bank: As the film's credits roll, Mike and the 'bots decide to call the movie's toll-free help line to complain about it. The operator reads a list of painfully obvious troubleshooting tips ("Are you certain you're watching Overdrawn at the Memory Bank? We get a lot of calls from people who thought they were watching Overdrawn at the Memory Bank but were actually watching a different film."), then tries to tell Mike that he can't judge the film without watching it all the way to the end (even though all that's left is a minute or so of ending credits). Finally, when Mike is unable to give her the registration number from their copy of the film, the operator says that this is violation of the terms of service and she has no choice but to report them. Mike hangs up in terror at this point. |
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Get Smart. Given the Shoe Phone Running Gag, Maxwell Smart naturally runs into this trope from time to time. In one episode he's using an actual payphone that turns out to be a Drowning Pit, but he doesn't have the coins to call for help. |
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In Father Ted, Ted calls a convent to request the services of a nun to help him and his fellow priests keep their Lenten vows. They put him on hold, with "Ave Maria" as the background music. Cut to the convent, where we see that the song's actually being sung live by the nun he'd been talking to. | |
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Doctor Who. In "Resolution" the Thirteenth Doctor tries to call UNIT to warn of an alien who wants to Take Over the World, only to get an operator on the UK Security Helpline who has no idea what UNIT is (turns out UNIT has been shut down due to lack of funding). | |
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In Prequel, summoning daedra from the Soul Cairn involves dealing with CairnCorp®'s skeletal receptionists, who require new callers to fill out a 350-page questionnaire before being entered into the system as official customers. Fortunately for Katia, they also seem quite willing to offer alternative advice on how to deal with her predicament, and upon learning that none of it is relevant because of just how desperate the situation is, they escalate her call all the way to "corporate", aka the Maker® of the Soul Cairn®, who in turn finds her situation fascinating and, after offering even more suggestions, finally expedites the signup process. By entering her name as "Slutty Meatbag", which absolutely cannot be changed because it's already been filed alphabetically. | |
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Inadvertently invoked in Ruiner Pinball; the loading screen for "Tower" reads | |
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From Mostly Harmless: So Long, and Thanks for All the Fish has Ford Prefect attempting to call Arthur, and having to convince an incredulous operator to put him through. The reason for the difficulty is he's calling from outer space. |
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The Looney Tunes Show, "Customer Service": Cecil Turtle is a customer service representative in a cable company and savors the sadistic glee this job can provide him. He disconnects Bugs' cable service on purpose, then pretends to be voice mail when he calls, tells him that he can't reconnect his cable (even though he only needs to click on a single button on his computer to do so), makes Bugs wait all day for a house call - and waits until he goes to the bathroom to leave a note on the door, and other indignities... all For the Evulz. Finally, Bugs declares "Of course you know, This Means War!!" and proceeds to give Cecil a taste of his own medicine, resulting in Bugs getting his cable back and then some, with Cecil still being fired. | |
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In the second Road of the Dead game after the soldier protagonists realize the city is about to be nuked they try to radio for evac. After much struggling they manage to reach the nervous overburdened female dispatch. When requesting her to put them through, her only response is weepy "Please hold". Twice. | |
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Hiring Homestar Runner to provide tech support for his internet service is one of the 99 ways Bubs rips his customers off. Homestar sticks to his script—by which we mean, he reads randomly off various pages of his script rather than even trying to find something relevant to the situation—and even sings the hold music himself as he searches the clearly-empty office for someone to transfer the call to. | |
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So Long, and Thanks for All the Fish has Ford Prefect attempting to call Arthur, and having to convince an incredulous operator to put him through. The reason for the difficulty is he's calling from outer space. | |
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The Operators Must Be Crazy | |
| The Operators Must Be Crazy / int_f0d6862 | comment |
In Green Acres, switchboard operator Sarah is shown to be very inept, particularly when she calls people in the middle of the night. On several occasions, whenever Oliver tries to get a call through, there are other party members on the line due to Sarah plugging in more than one at a time, which tends to lead to Funny Phone Misunderstandings as the others either think that Oliver is calling them or that Oliver's recipient is talking to them. | |
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1.0 | |
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| Green Acres | hasFeature |
The Operators Must Be Crazy / int_f0d6862 | |
| The Operators Must Be Crazy / int_fc2006b7 | type |
The Operators Must Be Crazy | |
| The Operators Must Be Crazy / int_fc2006b7 | comment |
Neebs Gaming's series on the singleplayer game Subnautica uses this to incorporate the rest of the group. Appsro is the one stranded on Planet 4546B, and calls the tech support department at Alterra for help, staffed by Neebs, Simon, and Thick. The series was so popular, Unknown Worlds asked them to record a scene as Alterra personnel for use in the final version of the game (they're the ones who send rocket schematics to the Aurora while arguing about sandwiches). | |
| The Operators Must Be Crazy / int_fc2006b7 | featureApplicability |
1.0 | |
| The Operators Must Be Crazy / int_fc2006b7 | featureConfidence |
1.0 | |
| Neebs Gaming (Web Video) | hasFeature |
The Operators Must Be Crazy / int_fc2006b7 | |
| The Operators Must Be Crazy / int_fd65f79c | type |
The Operators Must Be Crazy | |
| The Operators Must Be Crazy / int_fd65f79c | comment |
Fibber McGee and Molly's Myrt, who was never heard, but always got sidetracked telling Fibber the latest gossip and never put the call through | |
| The Operators Must Be Crazy / int_fd65f79c | featureApplicability |
1.0 | |
| The Operators Must Be Crazy / int_fd65f79c | featureConfidence |
1.0 | |
| Fibber McGee and Molly (Radio) | hasFeature |
The Operators Must Be Crazy / int_fd65f79c |
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